A couple weeks ago I stayed at the Venetian. Often regarded as one of the 3 nicest hotels on the Vegas strip, the Venetian has great dining, atmosphere, and attention to detail in the public areas.
I was a bit disappointed in the room, though. It was definitely nice. It was big. The automatic curtains were very cool, but there were a lot of little things that put me off. If I had this room in a normal hotel, I would be thrilled with it. But the Venetian is a luxury resort and the room did not live up to that. It's not major issues -- it's in the details.
The room was a lot like Ikea furniture -- it's almost something I like. It's almost really cool.
But it missed it by that much.
The little room in the bathroom with the toilet spelled like mildew. The fabric on the colossal L-shaped couch was worn. The night stand lights could only be turned on or off from one side of the bed. The air conditioner could only get the room down to about 75 degrees. The DVD player was set up for only the living room TV. There were lots of little things like that. It sounds like I'm nitpicking, and maybe I am. I just expected more. If it was one or two of these things I wouldn't care. But it the dozens of little issues just annoyed me.
The worst was the alarm clock. It was unlike any other alarm clock I've seen in a hotel. It was complicated to set and even more complicated to turn off. It also had a nap function.
Now the nap function might seem like a good idea. It's so you can have it go off in a 20 minutes or an hour, or some other time frame, rather than assigning a clock time. I'm not sure how you turn it on, but apparently I turned it on quite a bit.
I went to bed at 2:00 AM and (I think) set the alarm clock for the following day. I drift off to sleep until the nap function went off 20 minutes later. Some random button mashing in a darkened room and eventually turned it off. 20 minutes later, it woke me up again. This time I yanked the plug out of the wall and threw it to floor. Twenty minutes later I discovered it had a battery back up. I had to turn on the lights to deal with that.
The next day, housekeeping had set they damn thing up again.
It was like Phoebe trying to get rid of whining smoke detector or Batman trying to get rid of a bomb.
There were some nice things about the hotel. Room service was great and almost on time. It was also reasonably priced for a Vegas strip hotel . This whole meal for 2 cost about $87, and was a ridiculous amount of food.
The bath tub was huge.
The first day that I left the do not disturb tag hanging, housekeeping left a note saying they didn't service the room due to that sign, but if I wanted the room serviced all I had to do was call and they'd take care of it. They did.
Of course the next day they forgot to leave that note. I left the room at 1:00 and since there was no note I figured they'd be back to take care of it. But they weren't . That evening, I called housekeeping and they took care of it with no problem. Again, the problem with the hotel was little things.
I liked the hotel and like the room. It just didn't live up to its billing or potential.