2008-10-23

Bose QC2 Replacement

Lots of people have equipment that goes along with their role. Softball players have gloves. Artists have sketch pads. Clarinetist have reeds.

Frequent Fliers? We have noise canceling headphones.

Several years ago, I got a pair of Bose QC2 noise canceling headphones as a gift. These things are great. The knock out much of the engine noise on a plane, which makes flying much more comfortable. I can hook them up to my media player and disappear from the plane without ever leaving my seat.

Unfortunately, there is a weak point where the headband meets the ear cup. I've read a posts in several forums where people complain about this problem, and eventually it happened to me.

It's frustrating, but they were out warranty by quite a bit. And I have gotten many hours of use from them.

So tonight I stopped by the Bose kiosk at the Seatac airport and related my tale of woe to the Bose saleperson.

Bose had a program for just this situation, though. For $50 I was able to trade in my old, broken QC2 for a band spanking new pair of the same thing. Since they normally sell for $299, this was definitely a good deal. Now my flights will once again not be quite such an obnoxious roar.

I also had the option of switching to the newer QC3 for $100, but I'm not a fan of that design.

Anywhere, here is my shiny new baby.

8 comments:

Lynne said...

That's an excellent deal! I admire companies like Bose that do their best to take care of their customers and stand behind their products.

GumbyTheCat said...

I don't think that's such a great deal, honestly. You spent $50 when you wouldn't have had to if they had properly designed it so there is no weak link where the headdband and ear cup meet.

Bose rocks, though, no doubt about it.

Carol said...

I think it's a great deal. No deal would have left you with what you had, and your only alternative was go buy new ones. Good for you!

Anonymous said...

What number did you contact to get the replacement? My QC2 headset just broke a few days ago in the same place.

Thanks!

Alden said...

Wonder if they'd do that still for my 4 year old beat to death QC2s. I've totally taped mine like 5 times. $50 would be well worth it

Andrew said...

Hi,

It is excellent that company offer replacement and some time arrange program for cheap deals.

Thanks,
Bose QC2

Jacob said...

That's not a bad deal, if you don't have a receipt. BUT...BOSE HAS ENGINEERED A POORLY MADE PRODUCT THAT DISINTEGRATES UNDER NORMAL USE IN A SHORT PERIOD OF TIME. BUYER BEWARE!

Anonymous said...

My QC-2 earcup bracket broke (as have happened for thousands of others) and the only offer Bose has is to get even deeper into the Bose story for $100+ more.

No thanks. Not Bose, never ever again. The sin isn't that they made a defective product, it's that they don't support the product.