I left my hotel room to get dinner and found this waiting for me in the hall.
It really confused me because it's not like I sent any laundry out to be done. Was this somebody else's clothes? Or did I actually have them clean my pants in my uncaffeinated state?
Hampton Inns are generally nice hotels. They're not fancy; they are the lowest price properties in the Hilton chain. But they are mostly consistent from city to city.
The Hampton Inn in Clemson, SC rocks. The staff is friendly and helpful. Coffee is available in the lobby all day. And, despite the SC summer, the air conditioning had no problem keeping my room at 65 degrees.
Of course wi-fi is free, and the continental breakfast is free. But this is my favorite example of simple, excellent service.
On Wednesday, I left the hotel early and was back by 11:00 AM. Housekeeping had not made up my room yet, which is fine. It's not like I used 4 towels and all the shampoo that morning. And my bed was still mostly in one piece so I didn't really need it to be made.
So I just stuck the "Do Not Disturb" tag in my key slot, plugged in my computer and got to work.
And they left me alone.
Do you have any idea how unusual that is? At "nicer" hotels, house keeping thinks the "Do Not Disturb" sign means, "Knock loudly on my door at 10:15 AM instead of 9:45 AM. And then call me at 11:00 AM. And then call at me 2:00 PM to tell me in a mildly annoyed voice that you won't be providing service today because I left the sign on the door."
At this Hampton, however, housekeeping had a different take on, "Do not disturb." They took it to mean, "Do not disturb."
Shocking. Totally shocking.
And very much appreciated.
I peeled myself out of my chair at 8:00 PM and realized I hadn't moved or eaten much during the day. I decided to head out to Taco Bell. And that takes me back to the beginning of this post and the mysterious bag of underwear.
When I opened it up, though, there were not clothes in it. Instead, I found this:
The fresh towels and toiletries they couldn't put in the room due to the "Do Not Disturb" sign were waiting for me right outside me door for whenever I decided to leave.
I've stayed in $200, $300, and $400 a night hotel rooms and never had this kind of service.
It's simple. It's cheap. It's respectful. And it works.